To be able to further analyze your issue and environment please download the attached shell script you can get from KBA: 3218277 - Collecting HANA Support Data - Shell Script: HANASupportInfo
IMPORTANT:
Connect via shell as ROOT user to your HANA server. It must be a non-restricted root session!
- Single HANA Server setup: run "HANASupportInfo.sh -f".
- Replication setup: run "HANASupportInfo.sh -f" on your Primary, Secondary (and DR).
- Cluster setup: run "HANASupportInfo.sh -f" on all Cluster Nodes.
- Multi Node Setup: run "HANASupportInfo.sh -f" on one Master Node and "HANASupportInfo.sh" on the other Nodes.
It will collect basic information about your HANA Installation and Full System Info Dumps.
Upload the resulting ZIP file to this incident
Thursday, 18 May 2023
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